Due to high order volume, order processing may take 4-5 business days, but often ships sooner. This does not include shipping time. Please note once an order has been placed, we cannot update the address, size or styles ordered.
Free shipping on all domestic orders $150 or more.
Rachel Parcell offers returns on all full price merchandise for U.S. customers within 14 days of the delivery date.
Please note there is a $10 restocking fee that will be deducted from your refund. Click HERE for more information.
We offer a flat-rate international shipping fee of $29.95 USD. Eligible returns will be accepted at the customer’s shipping expense. Upon arrival to the destination country, INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays. For more information ahead of purchase please contact customer care.
Once your order has shipped, we estimate you will receive your package within 5-15 business days based on location. Please note we do not ship on weekends or US holidays.
You will receive an order confirmation email from us after an order is placed. And once your order ships from our warehouse, you will receive a shipping confirmation email with tracking to your international address.