- Is customer support available?
- Absolutely! Our customer support team is here to answer any questions you might have. Drop us a note at firstname.lastname@example.org or chat with us while you're browsing the website.
- Do you offer maternity apparel?
- Our dress styles are designed to be flattering on a variety of body types, including our moms-to-be.
- The product I want is currently out of stock. What do I do?
- Please go to the product page of the item that you want and sign up for the waitlist. Should the product come back in stock from a return, you will be notified. Email and text alerts are sent in the order of first to sign up.
- Do you offer price adjustments?
- If an item is reduced in price within 48 hours of when you purchased it and the purchase was made without a promo code applied, we will refund the difference in price to your original form of payment. The product must be identical (shape, color, size and style) and in-stock to apply for a price match. Price-adjusted products cannot have coupons, dollar off or percentage off promos applied to them. Price adjustments do not apply to order level discounts.
- How are home items packaged?
- All of our of plates, stemware and cake stands come in pink Rachel Parcell boxes, and ship in a corrugated box with lots of protective packaging. All soft goods and apparel come in poly bags with a signature RP sticker and shipped in mailers.
- Do you offer free shipping?
- We offer free standard shipping for continental U.S. orders over $150! The Free Shipping option will appear as an option for eligible orders. No coupon code needed.
- When will I receive my order?
- Please allow up to 5 business days for your order to process. This does not include your transit time. All shipping transit times are based off the order's address. Please note, we do not ship on Saturdays & Sundays. Rachel Parcell does not take responsibility for shipping and transit delays.
- Can I change my shipping option after I've placed my order?
- Unfortunately, no. Once your order goes through, we cannot change it. However, please email email@example.com to see if there is anything we can do for you.
- Do you ship internationally?
Yes, Rachel Parcell partners with Boxzooka, a global landed cost e-commerce logistics provider, to offer international shopping.
Boxzooka provides all of our prices to be displayed in your local currency and displays your final total during Checkout inclusive of duties and taxes. Boxzooka also provides you with the advantage of a fast and economical international shipping network.
When you place an international order, your transaction will be with Boxzooka, but Rachel Parcell will still be your contact for all your customer service needs.
International taxes, tariffs and value-added tax (VAT) will be calculated and displayed at checkout. They are based on the purchased merchandise's country of origin, or manufacturing, and the classification of that merchandise in accordance with a harmonized system used by the countries that Boxzooka supports. In most cases, you will be required to pay these charges during checkout.
When the charges are paid at Checkout, the order total (merchandise landed cost) is guaranteed by Boxzooka and you agree to the DDP (Delivery Duty Paid) Import Terms and Conditions below.
Boxzooka guarantees you will not be required to pay any additional Duty or Tax fees at the time of order delivery and you will receive your order much faster than if you did not prepay the duties and taxes.
All duties and taxes are non-refundable.
Currently, Boxzooka supports Visa®, MasterCard®, American Express®, JCB®, Alipay®, PayPal®, PayPal Express® and more with additional payment options always being added. Payment methods vary by destination; you'll see all your options during checkout.
You'll see "BXZ -Rachel Parcell" on your credit card statement.
Shipping Options & Charges
International shipping costs will be calculated and guaranteed by Boxzooka based on the items you are purchasing, your chosen shipping method and your shipping destination.
International customers may ship to multiple addresses by placing a separate order for each shipping address. We can't ship single international orders to multiple addresses at this time.
Once your transaction is complete, Boxzooka will fulfill the order within one business day for export from the United States. Boxzooka then ships your order to its final international destination.
Most in-stock items will arrive in 2-5 business days for Expedited delivery and 7-14 business days for Standard delivery, if this service is offered to your destination. You'll see shipping options when available, specific to your destination, in the International Checkout when completing your purchase.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
Please note we do not ship on weekends or US holidays.
You will receive an order confirmation email from us after an order is placed.
And once your order ships from our warehouse, you will receive a shipping confirmation email with tracking to your international address.
- How can I track my order?
- Once your order is fulfilled through our warehouse, you will receive an email with your tracking information.
Exchanges and Returns
Please see our exchange and return policy and process here.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.