Orders are accepted for refund or exchange, except promotional code/sale/clearance items. All promotional code/flash/clearance sale items are final sale.
Items must be returned within 14 days of receiving your product. Items must be in new, unused, and salable condition with all tags attached. Deodorant stains are not tolerated.
Extended Holiday Return Policy - Regular price purchases made from December 1, 2016 - December 30, 2016 will have until January 15, 2017 to return or exchange. This excludes promotional code/flash/clearance sale items.
You must submit a returns request to firstname.lastname@example.org. We will provide you with our return mailing address, and confirm whether an exchange or refund is required. Please include your order number when e-mailing. Our customer service hours are Monday-Friday 9am-3pm MST. We endeavor to respond within 24 hours (weekdays).
There is no restocking fee. Return shipping to be paid by customer. Incorrectly/defective shipped items must be claimed within 7 days of receiving your product in order to ensure proper handling. Any store credit issued will expire 30 days from issue date. If a refund has been approved, please allow 7-14 business days for the refund to reflect in your statement.
Items returned without authorization will be disposed of without credit being issued or freight being reimbursed.