Rachel Parcell Collection orders are accepted for refund or exchange, except promotional code and sale/clearance items.
Every Day Shop Items are only eligible for in-store credit and exchange only, except promotional code and sale/clearance items.
All FLASH/SALE/CLEARANCE listed items are Final Sale. Final sale items are not returnable/exchangeable. No exceptions.
ALL PROMOTIONAL CODES OVER 20% off are FINAL SALE.
We offer free same-value domestic exchanges within the U.S!
Return Policy: You have 14 days from the day you received your order to seek return authorization. This excludes sale/clearance/sale code items.
Holiday Return Policy: As of December 1, 2018, you have until January 15 to return/exchange your regular priced order from the day you received it. Regular priced items passed this date cannot be accepted. No exceptions. This excludes sale/clearance/sale code items.
Items must be in new, unused, and salable condition with all tags attached. Deodorant/makeup stains cannot be accepted.
You must submit a returns request to email@example.com. We will provide you with our ($7.99) return shipping label, and confirm whether an exchange/store credit or refund is approved. Please include your order number when e-mailing. Please do not email more than once, as you will lose your place in our email queue. Unfortunately, we do not provide international, APO, FPO, and DPO address, return labels.
We endeavor to respond to your email within 24-48 hours. We are closed on the weekends and all major holidays.
There is no restocking fee. Original shipping cannot not be refunded. Return shipping label ($7.99) to be paid by customer. This amount will be deducted from your product (subtotal) refund. You can choose to use your own label, simply let us know in your email.
Incorrectly/defective shipped items must be claimed within 7 days of receiving your product in order to ensure proper handling.
Store credits expire 30 days from issue date. Store credits can be used on any products online.
Once a refund has been given, please allow 2-3 business days, or up to one full billing cycle for your refund to reflect in your bank statements.
Items returned without authorization will be disposed of without credit being issued or freight being reimbursed.